Frequently Asked Questions
Q: How do credits work?
A: Each credit allows you to download one passport or ID photo. Credits are deducted only when you download — processing and previewing photos is always free.
Q: Do credits expire?
A: No. Your credits never expire. Buy them once and use them whenever you need.
Q: What is the free download?
A: Every new account gets 1 free download credit to try the service before purchasing.
Q: What payment methods are accepted?
A: We accept all major credit and debit cards (Visa, Mastercard, American Express) via Stripe — a secure, industry-standard payment processor.
Q: When do credits activate after payment?
A: Immediately after payment is confirmed. Your credits are added to your account automatically.
Q: Is there a refund policy?
A: We offer a 7-day money-back guarantee if you're not satisfied. Contact us within 7 days of purchase.
